Support for the systems you rely on.
Find service information, answers to common questions and a direct way to reach our support team.
Service & Support
Our commitment to provide services is as follows:
- Customer network will be up within 4 hours after the call is registered, for the case that the customer site is in the same province as Netcare service centers.
- Customer network will be up within 6 hours after the call is registered (8 hours including traveling time), for the case that the customer site is not in the same province as Netcare service centers.
Services for Support
- 8x5x4 Hours Respond Time
- 8x6x4 Hours Respond Time
- 24x7x4 Hours Respond Time
- Hardware Spare Part
- Upgrade Firmware
- Products Training
Frequently asked questions
How fast does Netcare respond to a support case?
For customer sites in the same province as a Netcare service center, the network will be up within 4 hours after the call is registered. For sites in other provinces, within 6 hours (8 hours including traveling time).
What support packages are available?
We offer 8x5x4, 8x6x4 and 24x7x4 response-time options, including hardware spare parts, firmware upgrades and product training.
How do I open a support ticket?
Use the ticket form on our Support page, e-mail [email protected], or call (66) 2-634-0422-3.
Which vendors and technologies does Netcare work with?
We are a value-added System Integrator working with leading vendors across three solution lines: Network & Infrastructure, Security, and System Solutions — see the Solutions section for the current portfolio.
Report an issue or request service
Submit a support request to our team inbox. You will receive a reference number to use when following up.