Service & Support

Our commitment to provide services is as follows :

- Customer network will be up within 4 hours after the call is registered, for the case that the customer site is in the same province as Netcare service centers.
- Customer network will be up within 6 hours after the call is registered (8 hours including traveling time), for the case that the customer site is not in the same province as NetCare service centers

Services for Support :

- 8x5x4 Hours Respond Time
- 8x6x4 Hours Respond Time
- 24x7x4 Hours Respond Time
- Hardware Spare Part
- Upgrade Firmware
- Products Training